Customer Service Representative Jobs in Sydney (Australia)

Do you want to build a successful career in customer service? Customer service representative jobs are available in Auburn, Sydney, New South Wales, Australia. Early applications are encouraged as vacancies may be filled before the closing date. Interested applicants should ensure that all required documents are up to date before applying.

If you are passionate about helping customers, enjoy working in a fast-paced retail environment, and want to grow your career, this opportunity could be an excellent fit for you. This permanent part-time position is offered by Happytel Retail Group Pty. Ltd., with the opportunity to work in a supportive and collaborative head office environment.

Customer service representatives play an important role in delivering excellent customer experiences by handling inquiries, resolving issues, and supporting daily business operations. If you have strong communication, problem-solving, and organizational skills, this position offers an excellent opportunity to build your career with one of Australia’s leading mobile accessories and repair retailers.

Interested applicants are encouraged to apply as soon as possible, as the available positions may be filled quickly.

Job Overview:

The Customer Service Representative position is based in Auburn, Sydney, New South Wales, Australia. This opportunity is offered by Happytel Retail Group Pty Ltd, a well-established retailer specializing in mobile device accessories and repair services across Australia and New Zealand.

Job Title	Customer Service Representative
Salary	AUD $30 – $33 per hour
Qualification	Customer Service, Retail, or Administration experience preferred
Experience	Previous customer service or retail experience preferred
Job Type	Permanent Part-Time (Approximately 22 hours per week)
Company	Happytel Retail Group Pty Ltd
Location	Auburn, Sydney NSW, Australia

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Company Intro:

Happytel Retail Group Pty Ltd is a leading retailer of mobile phone accessories and repair services with over 30 years of industry experience. The company operates more than 50 stores across Australia and New Zealand and is committed to delivering exceptional customer service and innovative mobile solutions.

Happytel values teamwork, professionalism, and continuous improvement while providing employees with a supportive work environment and opportunities for career development.

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Requirements of Happytel Retail Group Pty Ltd:

To apply for this position, candidates should meet the following requirements:

Strong written and verbal communication skills.
Previous experience in customer service or a retail environment.
Ability to manage a busy email inbox and prioritize tasks effectively.
Excellent attention to detail.
Comfortable working with reports and customer data.
Strong problem-solving and organizational skills.
Positive, professional, and customer-focused attitude.
Ability to work independently and collaboratively within a team.

Moreover, there are several responsibilities associated with this position.

Responsibilities at Happytel Retail Group Pty Ltd:

You will be responsible for:

Responding to customer inquiries via phone, email, and online sales channels.
Investigating and resolving customer complaints and repair-related issues.
Assisting customers with product quotes and service inquiries.
Maintaining accurate customer records and correspondence.
Preparing and analyzing customer service reports.
Supporting retail operations by working with field managers and internal teams.
Assisting with the implementation of customer service policies and procedures.
Delivering professional and friendly customer support at all times.

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Additional Information:

This role is ideal for motivated individuals who enjoy helping customers and working in a dynamic retail environment. Successful candidates should be organized, dependable, and committed to providing outstanding customer service while contributing to the success of the business.

Benefits of Working at Happytel Retail Group Pty Ltd:

The company offers employees the following benefits:

Permanent part-time employment.
Competitive hourly pay of AUD $30–$33.
Annual leave and paid sick leave entitlements.
Public holiday leave benefits.
Opportunity to work additional hours at retail stores.
Supportive and collaborative team environment.
Career growth opportunities within a leading retail company.
Valuable experience in Australia’s growing retail industry.

Procedure for Applying for Customer Service Representative Jobs:

If this position matches your skills and career goals, you can apply by submitting your application through the company’s official recruitment portal.

Apply by submitting: