Carers Queensland Inc. is hiring a Customer Service Officer in Logan Central, Brisbane, Queensland, Australia. This is a full-time position offering an annual salary of $80,008.24 plus 12% superannuation. The successful candidate will help people with disabilities, their families and carers understand the National Disability Insurance Scheme (NDIS), access relevant information and connect with community support services.
The successful applicant will join the customer service team at the organisation’s Logan office, responding to enquiries, explaining NDIS processes, assisting participants with their plans and providing information about available support services. Candidates with experience in customer service, telecommunications or information services are encouraged to apply. Recent graduates in relevant disciplines and individuals passionate about helping others are also welcome to submit their applications.
Job Details
| Job Detail | Information |
|---|---|
| Job Title | Customer Service Officer |
| Employer | Carers Queensland Inc. |
| Location | Logan Central, Brisbane, Queensland, Australia |
| Employment Type | Full-time |
| Salary | $80,008.24 per annum plus 12% superannuation |
| Work Schedule | Full-time; specific hours not stated |
| Workplace | On-site, Logan office |
| Experience | Customer service, telecommunications or information provision experience preferred |
| Industry | Community Services and Disability Support |
| Required Checks | Blue Card and NDIS Worker Screening Check |
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Key Responsibilities
The successful candidate will provide reliable customer service and information to NDIS participants, their families, carers and members of the wider community. Key duties include:
- Responding to incoming and outgoing telephone calls and emails relating to NDIS and Carers Queensland enquiries.
- Explaining the National Disability Insurance Scheme (NDIS) and its services to people with disabilities, families and community members.
- Guiding participants in understanding their NDIS plans and accessing available funding to build their capacity and explore support options.
- Helping individuals, families and carers connect with community resources, mainstream services and informal support networks.
- Providing timely information and assistance to carers and other stakeholders throughout Queensland.
- Handling a diverse range of enquiries while maintaining a professional, empathetic and customer-focused approach.
- Working collaboratively with the customer service team to deliver consistent and accurate information.
- Entering and updating information in databases and customer relationship management (CRM) systems.
- Maintaining accurate records and ensuring data quality across customer interactions.
- Managing multiple enquiries and competing priorities in a fast-paced environment.
- Meeting service standards, timelines and performance targets while maintaining high-quality customer support.
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Requirements
Candidates interested in this opportunity should demonstrate the following skills and capabilities.
Customer Service and Communication Skills
- Experience in customer service, telecommunications, information services or a similar relevant field.
- Strong verbal communication skills and an engaging, empathetic communication style.
- Good telephone etiquette and the ability to communicate clearly with people from diverse backgrounds.
Administrative and Technical Skills
- Demonstrated ability to enter information accurately into databases and CRM systems.
- Good computer and information technology skills.
Mandatory Screening Requirements
Due to the nature of the role, all employees must hold or be willing to obtain both a valid Blue Card (Working with Children Check) and an NDIS Worker Screening Check.
Applicants should be prepared to complete the required screening processes as part of employment.
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What the Employer Offers
Carers Queensland offers a range of employment benefits and opportunities, including:
- Full-time employment with an established community services organisation.
- Annual remuneration of $80,008.24 plus 12% superannuation.
- Not-for-profit salary packaging benefits through RemServ, subject to eligibility.
- The option to transfer long service leave through QLeave, where applicable.
- Accrued days off and a gifted day off at Christmas.
- Access to the Westpac Financial Literacy Program.
- Fitness Passport membership benefits.
- Access to discounted corporate private health insurance through HCF, Medibank and Bupa.
- Ongoing training and professional development opportunities.
- Employee Assistance Program (EAP) support for employees and their families.
- A flexible and supportive working environment.
- The opportunity to make a meaningful difference in the lives of people with disabilities, carers and families.
The Logan office is located close to public transport, providing convenient access for employees.
How to Apply
Interested candidates must submit their applications through the official job advertisement on SEEK.
Apply online: Customer Service Officer – Logan at SEEK